VR2 Customer Service Skills

This module deals with the delivery of customer service in an effective and professional manner and covers the following area's:

Theory:

• The importance of effective communication
• Different forms of communication used within the Recovery Industry
• Creating a positive impression of yourself and your company
• Identification of potentially dissatisfied customers
• Identification of the different types of customers and their needs.

Practical Skill Instruction:

• Demonstrate through role playing the skills learned.