VR2 Customer Service Skills
This module deals with the delivery of customer service in an effective and professional manner and covers the following area's:
- The importance of effective communication
- Different forms of communication used within the Recovery Industry
- Creating a positive impression of yourself and your company
- Identification of potentially dissatisfied customers
- Identification of the different types of customers and their needs.
Practical Skill Instruction:
- Demonstrate through role playing the skills learned.